"Artificial intelligence" is a broad and general term that refers to any type of computer software that engages in humanlike activities, including learning, planning and problem-solving. Artificial intelligence is one of the fastest growing areas of technology and is becoming more and more part of our daily lives. artificial intelligence is used in a wide range of businesses and applications across the globe and continues to disrupt business processes and their services to their customers. One of the most common types of AI is called machine learning and is basically the ability to use and analyse large amounts of data in a short amount of time. The data used in machine learning can be used in various areas such as finding out patterns of behaviour in customer behaviours, or identifying problems and discrepancies in processes and hardwares.